Chapter 03 — Work
Mandate records.
Three records, written the way we write them internally: challenge, intervention, outcome. All figures are sample content prepared for this template demonstration — no real client is represented.
03.1
Consumer & Retail · 2024
Growth Reset
Owner-managed services group
A founder-led group with nine service lines, flat profit and no agreement on where to invest next. We reduced the plan to four decisions.
- 9 → 6
- Service lines retained
- +4.2 pts
- Operating margin (sample)
- 6 weeks
- Mandate length
03.2
Infrastructure & Energy · 2025
Capital & Governance
Infrastructure operator
Four assets, three funders and a board asked to approve capital cases it could not compare. We built one basis of evidence.
- 4 assets
- On one capital standard
- −12 days
- Reporting lag (sample)
- Tiered
- Delegation framework
03.3
Professional Firms · 2025
Operating Model
Multi-site professional firm
Three offices, one brand and three ways of working. The firm was losing recoverable hours in the hand-offs between them.
- −31%
- Hand-off delay (sample)
- 3 offices
- One intake path
- 10 weeks
- Programme length